The cake was delicious
A rich couverture chocolate cake layered with our signature chocolate mousse buttercream and smooth dark chocolate ganache, finished with dark chocolate sauce swirls. Topped with chocolate crisp pearls and golden Maltesers for a touch of crunch and a hint of shine. Decadent, balanced, and made for true chocolate devotion.
Collection & Storage:
Can be collected up to 2 days before your event. Store in the fridge overnight (in the box provided) and it'll stay fresh and delicious.
It is important to note; We must order ingredients and other perishables or create parts of your product in advance, in addition to labour that has already been expended in the preparation of any order and fees paid to our online platform including payment software fees and website fees. Our booking calendar fills up quickly and is on a first-come, first served basis based on deposit/invoice payment NOT receipt of invoice.
Therefore, if you cancel, your order has taken up production time that could have otherwise been given to another customer, so we lose both orders. Due to the nature of our business, refunds are not provided for any reason including in cases of force majeure (i.e a pandemic). We can however postpone your cake or products to a later date or offer store credit valid for 12 months.
In the case of a refund being requested due to a change of mind, we have the following options;
- Store credit to the same value, valid for 12 months. This does not have to be used in full in one transaction.
- A refund minus expenses; Placing an order through our platform charges us a fee for use of the platform, the administration costs and the software that processes your credit card. There is also administration cost to reverse the payment in addition. This equates to approximately 20% of your order. Because we are such a small business with small margins, the expense of covering this for you is too high and these costs will need to be deducted from the refund.
We pride ourselves on the attention and care our team puts into every order. We do our absolute best to meet our customers’ expectations, however because our products are made by hand, there must be an allowance for ‘artistic tolerance’.
We want you to be completely satisfied with everything you purchase from Sweet Talk, but know that sometimes, things can go wrong. If that happens, our response will depend on how quickly you are able to inform us:
We always hope that our couriers will deliver them to you in the same state - we unfortunately cant guarantee that once it leaves our kitchen it will be in tip top shape.
If you receive your order in a less than perfect condition - please contact us right away with photos - so we can address this with our couriers.
All replacements, credits, refunds and compensations are subject to the owner’s discretion.